Most IT companies in Washington don't want small business clients. Not enough seats, not enough margin. We built Cyberus for the businesses that keep getting told they're too small.
Here's what most MSPs in Washington won't say out loud, and why so many small businesses end up stuck.
Most MSPs in Washington are chasing enterprise contracts worth $5,000-$15,000/month. If you're a 10-person law firm or a family dental practice, you're not their priority. Your tickets sit. Your calls go to voicemail. You feel like an afterthought, because honestly, to them you are.
Washington State MSPs typically charge $150-$250+ per user per month, with rigid contracts and minimums. For a 10-person office that's $1,500-$2,500/month, whether you needed support that month or not. You're paying for their big-client overhead while getting the same generic response everyone else gets.
Generic MSP packages aren't built for your situation. A medical clinic has HIPAA. A law firm has attorney-client privilege. A vet practice needs things running Saturday morning. You get one templated solution and no room to adjust.
Most IT companies don't touch your systems until something breaks. By the time they respond, you've already lost half a day, your staff is frustrated, and you're hoping nothing sensitive got out. That's not support. That's cleanup.
Here's what it actually costs, compared to what you're probably paying now.
We focus on the industries that need solid IT and get passed over by the big MSPs.
No bundled packages you half-use. Just the work your systems actually need.
You get the same person every time. Someone who already knows your setup and your staff. No ticket queues. No scripts. Call, get help.
Microsoft 365, Azure, AWS, Google Cloud. We handle the setup, the migration, and day-to-day management. Your team works from wherever they need to.
Cabling, Wi-Fi, firewalls. We build networks sized for your office, not for a data center that happens to be in your building.
Endpoint protection, threat monitoring, phishing defense. Compliance support for HIPAA, SOC 2, and similar frameworks. We focus on the things that actually get small businesses in trouble.
Need servers on-site? We build and deploy them for your actual workload. Active Directory, file servers, virtualization, backups. Done right the first time, not patched together and revisited.
We patch your systems and watch them around the clock. Most issues get caught before you ever notice something's wrong.
Old hardware and unsupported software cost more than they seem to. We walk through your environment, find the worst offenders, and give you a realistic plan to fix them without blowing the budget.
Computers, cameras, printers, whatever needs to go up. We handle the physical setup so your staff doesn't have to figure it out.
We use AI tools to handle routine tasks faster, catch hardware that's about to fail, and flag log anomalies before they turn into actual problems. Less downtime, not from magic, but because issues are cheaper to deal with at 20% than at 100%.
A lot of businesses pay for software they don't need to. We set up and support open-source alternatives like Linux, Nextcloud, Proxmox, pfSense, and Bitwarden. Same job, less cost, better security in some cases, and no vendor lock-in.
Most small businesses are paying for software nobody uses. Ghost Microsoft 365 seats, SaaS subscriptions that survived a turnover, Adobe plans sized for a team twice as large. We audit everything and cut what you don't need. Clients usually find 20-40% they can eliminate.
We look at your servers, VMs, and cloud spend across Azure, AWS, Microsoft 365, and Google Workspace, and trim the waste. Most clients cut 25-50% off their cloud bill just by fixing allocations and dropping idle resources.
We also set up monitoring that only pages when something actually matters. Disk filling up, backup failed, unusual login. Not every blip, just the ones worth acting on.
We provide on-site IT services throughout the Seattle area. If your business is in one of these cities, we can be there in person.
Don't see your city? We may still be able to help. Contact us to find out.
We started Cyberus because the MSPs with the best tools and resources don't want small business clients. Not enough seats, not enough margin. So small businesses end up choosing between overpaying for a provider that puts them last, or going without real IT support and hoping for the best.
We wanted to build something that actually fit a small office budget without cutting corners on the work.
Same consultant every time. Pricing you can actually predict. No upselling.
Tell us what's going on. We'll give you an honest read on whether we can help and what it would cost. No sales pitch.
We'll get back to you within one business day.